Psychosocial Impact of Joblessness Due to Covid-19 Pandemic: A Case of Hotel Workers from The Philippines
Abstract
The hospitality industry faced extraordinary challenges as opposed to the pandemic that causes the decrease of occupancy rate until 4% for economy hotels and 15% for luxury hotels. This condition affects to joblessness of the hotel workers. The study focuses on the psychosocial impact of joblessness due to the covid-19 pandemic on the hotel workers. A qualitative research design was used in this study. Data gathered was from the point of view of the hotel workers of the industries done through interviews online. The implication of the study reveals the challenges brought by this pandemic are mostly loss of revenues leading to employee layoffs. The study reveals that despite the pandemic faced by the industries, the resiliency of Filipinos was evidently seen. Furthermore, the hospitality industry distinguished the impact of Covid-19 on the well-being of hotel workers. Thus, results from this study can be used by companies to develop a more efficient coping mechanism for unforeseen situations like pandemics and any other circumstances unpredicted by humankind.
Keywords
References
Agarwal, P. (2021). Shattered but smiling: Human resource management and the well-being of hotel employees during COVID-19. International Journal of Hospitality Management, 93, 102765. https://doi.org/10.1016/j.ijhm.2020.102765
Aguiar-Quintana, T., Nguyen, H., Araujo-Cabrera, Y., & Sanabria-Díaz, J. M. (2021). Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. International Journal of Hospitality Management, 94, 102868.https://doi.org/10.1016/j.ijhm.2021.102868
Awan, M.I., Shamim, A. and Ahn, J. (2020), "Implementing ‘cleanliness is half of faith’ in re-designing tourists, experiences and salvaging the hotel industry in Malaysia during COVID-19 pandemic", Journal of Islamic Marketing, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JIMA-08-2020-0229
Bajrami, D. D., Terzić, A., Petrović, M. D., Radovanović, M., Tretiakova, T. N., & Hadoud, A. (2021). Will we have the same employees in hospitality after all? The impact of COVID-19 on employees’ work attitudes and turnover intentions. International Journal of Hospitality Management, 94, 102754. https://doi.org/10.1016/j.ijhm.2020.102754
Bartik, A. W., Bertrand, M., Cullen, Z. B., Glaeser, E. L., Luca, M., & Stanton, C. T. (2020, April). How are small businesses adjusting to COVID-19? Early evidence from a survey (No. w26989). National Bureau of Economic Research. https://www.nber.org/papers/w26989
Bonfanti, A., Vigolo, V., & Yfantidou, G. (2021). The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective. International Journal of Hospitality Management, 94, 102871.https://doi.org/10.1016/j.ijhm.2021.102871
Bricki N. (2007). A Guide to Using Qualitative Research Methodology. https://fieldresearch.msf.org/handle/10144/84230
Caligiuri, P., De Cieri, H., Minbaeva, D., Verbeke, A., & Zimmermann, A. (2020). International HRM insights for navigating the COVID-19 pandemic: Implications for future research and practice.https://doi.org/10.1057/s41267-020-00335-9
Combs L. (2020, October 30). COVID-19 Impact on the Hospitality Industry. https://www.withum.com/resources/covid-19-coronavirus-impact-on-the-hospitality-industry/.
Dube L. (2020, July 31). Providing High-Touch Through High-Tech: Resilience In Hospitality Through Human, Technology And System Convergence. https://www.hospitalitynet.org/opinion/4099955.html
Filimonau, V., Derqui, B., & Matute, J. (2020). The COVID-19 pandemic and organizational commitment of senior hotel managers. International Journal of Hospitality Management, 91, 102659.https://doi.org/10.1016/j.ijhm.2020.102659
Gössling, S. , Scott, D. , & Hall, C. M. (2020). Pandemics, tourism and global change: A rapid assessment of COVID-19. Journal of Sustainable Tourism , 1–20. https://doi.org/10.1080/09669582.2020.1758708
Gursoy, D., & Chi, C. G. (2020). Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda. https://doi.org/10.1080/19368623.2020.1788231
Gursoy, D. , Chi, C. G. , & Chi, O. H. (2020, May 30). COVID-19 Study 2 Report: Restaurant and Hotel Industry: Restaurant and hotel customers’ sentiment analysis. Would they come back? If they would, WHEN? (Report No. 2), Carson College of Business, Washington State University. http://www.htmacademy.com/covid-19-research-for-hospitality-industry/covid-19-study-2-report-for-the-restaurant-and-hotel-industry/
Guzzo, R. F., Wang, X., Madera, J. M., & Abbott, J. (2021). Organizational trust in times of COVID-19: Hospitality employees’ affective responses to managers’ communication. International Journal of Hospitality Management, 93, 102778. https://doi.org/10.1016/j.ijhm.2020.102778
Hofmann, V., & Stokburger-Sauer, N. E. (2017). The impact of emotional labor on employees’ work-life balance perception and commitment: A study in the hospitality industry. International Journal of Hospitality Management, 65, 47-58.https://doi.org/10.1016/j.ijhm.2017.06.003
Jiang, Y. and Wen, J. (2020), "Effects of COVID-19 on hotel marketing and management: a perspective article", International Journal of Contemporary Hospitality Management, Vol. 32 No. 8, pp. 2563-2573. https://doi.org/10.1108/IJCHM-03-2020-0237
Krishnan et al. (2020, June 10). Hospitality and COVID-19: How long until ‘no vacancy’ for US hotels?. https://www.mckinsey.com/industries/travel-logistics-and-transport-infrastructure/our-insights/hospitality-and-covid-19-how-long-until-no-vacancy-for-us-hotels#
Li, Y., Yao, J., & Chen, J. (2021). The negative effect of scarcity cues on consumer purchase decisions in the hospitality industry during the COVID-19 pandemic. International Journal of Hospitality Management, 94, 102815. https://doi.org/10.1016/j.ijhm.2020.102815
Minene, Majinke and Haners (2020). Hospitality taking pro-active financial steps to mitigate impact.https://www2.deloitte.com/nl/nl/pages/consumer/articles/impact-of-covid-19-on-the-hospitality-industry.html.
Salem, I. E., Elkhwesky, Z., & Ramkissoon, H. (2021). A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt. Tourism and Hospitality Research, 14673584211002614.https://doi.org/10.1177%2F14673584211002614
Sigala M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. https://doi.org/10.1016/j.jbusres.2020.06.015
Smith, J. A., & Osborn, M. (2007, September 26). Interpretative phenomenological analysis. In J. A. Smith (Ed.), Qualitative psychology: a practical guide to research methods (pp. 53-81). London: Sage. http://med-fom-familymed-research.sites.olt.ubc.ca/files/2012/03/IPA_Smith_Osborne21632.pdf
United Nations (2020). Everyone Included: Social Impact of COVID-19. https://www.un.org/development/desa/dspd/everyone-included-covid-19.html
UNWTO . (2020). UNWTO world tourism barometer (Vol. 18, Issue 2, May 2020).
Wong, A. K. F., Kim, S. S., Kim, J., & Han, H. (2021). How the COVID-19 pandemic affected hotel employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 102798. https://doi.org/10.1016/j.ijhm.2020.102798
DOI: https://doi.org/10.31098/tsdr.v2i2.54
Refbacks
- There are currently no refbacks.
Copyright (c) 2021 Mike Haizon M. David, MSHRM, Alfer S. Sanchez, CHP, MSHTM, Ilyn M. Mendoza, MSHRM
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
PUBLISHED BY:
Program Studi Di luar Kampus Utama (PSDKU) Universitas Padjadjaran & Research Synergy Press
Tourism and Sustainable Development Review (TSDR).
Mailing Address:
Program Studi Di luar Kampus Utama (PSDKU) Universitas Padjadjaran
Dsn. Sukamanah Ds. Cintaratu
Kec. Parigi
Kab. Pangandaran (46393) - Indonesia.
Mailing Address:
Research Synergy Press
Jalan Nyaman no 31
Komplek Sinergi Antapani
Bandung 40291 - Indonesia.
Email:tsdr@rsfpress.com
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.